LinkU FAQ

Whether you are a new customer or business, our frequently asked questions will help you understand LinkU’s service, features and benefits. But first, please help us understand more about you.

LinkU FAQ

Whether you are a new customer or business, our frequently asked questions will help you understand LinkU’s service, features and benefits. But first, please help us understand more about you.

Customer FAQ

Is LinkU free to use?

Yes, it’s absolutely free to request jobs and receive quotes!

How does LinkU work?

Simply post a job or task that you need done and we’ll send you competitive quotes from the most experienced and qualified businesses in your local area. Choose the best quote and sit back and relax while the job is completed!

What services are available on LinkU?

Heaps! You can find Builders, Cleaners, Landscapers, Photographers, Plumbers and many more! Simply tell us what, where and when you need a job completed and we’ll send you competitive quotes from our network of leading businesses.

Are the business providers on LinkU verified and qualified?

All businesses listed on LinkU must have an active Australian business number, business address, insurer and relevant licenses or certifications to safely complete the job. We are constantly monitoring our business providers to ensure your safety and quality of service.

Does LinkU guarantee the service level of the businesses?

We are constantly monitoring the success of our business providers and we do not tolerate businesses who complete sub-par levels of service.

So that you can entrust the right business with your home and office, we provide you with as much information about our business providers as possible. We encourage you to carefully read our business profiles, ratings and customer reviews before selecting a provider.

I’d like to request a quote!

Great! Simply enter the type of job or task that you need done in our quote builder here. Then, we’ll send you up to 4 quotes from our handpicked network of local experts and businesses!

What are the payment methods?

All payments on LinkU are processed automatically and securely through our built-in payment platform. Additionally, we are also able to process payments on the phone via our concierge program. We place the safety and security of your personal and financial details as our highest priority.

Why do I have to pay for the job before it’s completed?

Once you’re happy with a quote, you accept it by making payment. Your payment is kept in escrow (basically a holding facility), until the job is completed. Once you and the service provider signs off on the successful completion of the job, your payment is forwarded to the service provider.

How does LinkU make money?

LinkU connects you with the best businesses in your local area to complete small and complex jobs. We save you time and energy by sending you four of the best quotes for your task. We also provide support so that your job is completed successfully. For this service, we add a small service fee per requested job on the accepted quote. Other than this, there are no hidden subscription fees, cancellation fees, costs or charges.

What if I’ve paid but the business never showed up?

In the rare occasion that you’ve set an appointment with a business and they don’t show up, we will contact the provider to ascertain what happened. We will also issue a refund and coordinate the business to return at a different time and date, or find another provider.

Can I give feedback to businesses?

We encourage you to leave your feedback, ratings and thoughts about our business providers. To preserve the accuracy of our feedback, LinkU only allows customers to review and rate our business providers after a job has been successfully completed.

Is LinkU available as a mobile app?

LinkU will be launching soon as a mobile app on Android and iOS! We’re currently in the final stages of testing. Click here if you’d like to be notified when our app is available!

Ready to Get your Tasks Done, Faster?

Fix that wonky table! Install a new kitchen! Redesign the garden! What task do you need done first?

Have Another Question?

Contact us below and a team member will be in touch in the next 24 hours to assist with your inquiry.